Privacy Policy
Effective Date: January 1, 2025
1. Introduction
Glacier Point Insurance Services, Inc. ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and submit your details for an insurance review.
2. Information We Collect
When you visit our website or submit a form, we may collect the following information:
- Personal Information: Your name, email address, phone number, and property address.
- Chat Communications: Information you share through our website's chat feature, including messages and responses.
- Automated Information: IP address, browser type, and usage data through cookies and analytics tools.
- reCAPTCHA Verification: We use Google reCAPTCHA to prevent spam submissions.
3. How We Use Your Information
Your information is used to:
- Provide insurance consultation and review services.
- Respond to your inquiries and requests.
- Improve our website and user experience.
- Comply with legal and regulatory requirements.
4. Data Sharing and Security
We do not sell, rent, or share your personal data with third parties, except:
- With authorized insurance agents to provide requested services.
- To comply with legal obligations or respond to government requests.
- To third-party service providers who help us operate our website and services.
- For website analytics and security monitoring.
We implement appropriate security measures to protect your information.
5. Your Rights and Choices
Depending on your location, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA), including:
- Requesting access to your personal data.
- Requesting deletion of your data.
- Opting out of data collection (e.g., cookies).
To exercise your rights, please contact us.
6. Chat Service
Our website uses a third-party chat service powered by Voiceflow to provide interactive assistance. When you use our chat feature:
- All communications are transmitted using secure encryption (HTTPS/TLS).
- Chat conversations may be stored by our chat service provider to improve service quality.
- Personal information shared in chat is subject to the same protection standards as information submitted through forms.
- We only collect information necessary to provide insurance quotes and services.
7. Website Security and CDN Services
We use Cloudflare as a Content Delivery Network (CDN) and security service provider. Cloudflare helps us deliver content faster, protect our website from attacks, and provide geo-restriction capabilities to serve users primarily in the United States. When you access our website:
- Your connection is routed through Cloudflare's secure network.
- Cloudflare may process your IP address and basic browsing data to provide security services.
- Automated security features may block access from certain locations or IP addresses identified as security risks.
- Cloudflare may use cookies or similar technologies to deliver their services.
For more information about Cloudflare's privacy practices, you can review their Privacy Policy.
8. Cookies and Tracking
We use cookies to enhance user experience and analyze website traffic. You can adjust cookie settings in your browser. Our website implements the following tracking technologies:
- Google Tag Manager and Google Analytics: We use these services to analyze website traffic and improve user experience. These services may collect information such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website.
- Google reCAPTCHA: We use reCAPTCHA to protect our website from spam and abuse. This service may collect hardware and software information, such as device and application data, to provide its spam detection function.
- Google Ads: For conversion tracking and remarketing purposes, which helps us measure the effectiveness of our advertising campaigns.
Each of these services has its own privacy policy and uses cookies or similar technologies to function properly.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
10. Updates to This Policy
We may update this Privacy Policy. The latest version will always be available on our website.
11. Contact Us
If you have any questions, contact us at:
Email: [email protected]
Phone: (925) 744-6553
Address: Lafayette, CA 94549